Census Growth Through Outreach, Retention, and a Seamless Client Experience.
Reaching our census growth and retention goals at AHF means offering clients a seamless experience in our healthcare centers, wellness centers, pharmacies, and Out of the Closet Thrift Stores.
Client experience (CX) at AHF is the sum of all the interactions a person has with our organization from the first time they hear about us to the last time they use our services, and it includes all the touchpoints that a customer or client has with our team.
Every employee plays a role in creating great client experiences for the people who rely on our care and advocacy. Here are a few examples of how you can offer a seamless client experience in your role at AHF.
Try This:
- Add a personal touch to your interactions.
- CX In Action: Offer water to people in a waiting area or open the door for patients as they come and go.
- Incorporate feedback to address client needs.
- CX In Action: Think about recent feedback you received from a manager or a patient. Brainstorm ways you can improve a client’s experience, like anticipating their needs.
- Create a welcoming culture.
- CX In Action: Receiving care is a vulnerable endeavor. Remain positive, upbeat, and nonjudgmental when working with our clients.
By practicing these three tips, you’ll be helping to provide a seamless client experience.
Got a story to share?
Tell us about a time you provided a great client experience that you believe exhibits our North Star principles. Click this link or on the image below and submit your story to be featured in the Inside Scoop!